Refund & Cancellation Policy
Thank you for shopping with Lay Hospitality Solutions LLP.We strive to ensure complete customer satisfaction. Please read our refund and cancellation policy carefully before placing an order.
Order Cancellation
Orders can be cancelled within 24 hours of placing the order.
Once the order has been processed or dispatched, it cannot be cancelled.
To request a cancellation, please contact us immediately using the contact details provided below.
Refund Policy
Refunds are applicable under the following conditions:
The product delivered is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery with supporting images or proof
Once approved, refunds will be processed to the original payment method.
Refund Processing Time
Refunds will be initiated within 7–10 business days after approval.
The amount will be credited back through Razorpay to the original mode of payment.
Actual credit time may vary depending on your bank or payment provider.
Non-Refundable Items
Customized or made-to-order products
Bulk or B2B orders unless found defective
Items damaged due to misuse, negligence, or mishandling by the customer
Replacement Policy
Replacements will be provided for eligible products at no additional cost.
Replacement requests must be made within 48 hours of receiving the product.
Shipping Charges
Shipping charges, if applicable, are non-refundable unless the return is due to our error.
Return shipping costs may be borne by the customer unless otherwise specified.
Contact Us
For cancellation, refund, or replacement requests, please contact:
Lay Hospitality Solutions LLP
Website: https://lhsglobal.in/
Email: layhospitalitysolutions@yahoo.in
Phone:+91 98245 20107